Terms & Conditions
Hydrogen Labs Pvt. Ltd.
Registration Number: 388098-82-83
PAN: 623574175
Welcome to the Hydrogen online store, operated by Hydrogen Labs Pvt. Ltd. Throughout this website, the terms “Hydrogen,” “we,” “us,” and “our” refer to Hydrogen Labs Pvt. Ltd.
By accessing our website, browsing our products, or purchasing products from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced on this website.
Please read these Terms & Conditions carefully before using our website or placing an order. If you do not agree with these terms, please do not use our website or services.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a purchase agreement under the applicable laws of Nepal.
You agree not to use our website or products for any unlawful or unauthorized purpose or to violate any applicable laws and regulations.
You must not attempt to introduce viruses, malware, malicious code, or any other harmful material to our website or systems.
Hydrogen reserves the right to refuse service, cancel orders, or restrict access to the website where we reasonably believe these Terms & Conditions have been violated.
2. Products & Pricing
All product prices displayed on our website are in the applicable currency shown at checkout and include applicable taxes unless otherwise stated.
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, minor differences in product appearance, including color, may occur due to screen settings, photography, lighting, or manufacturing variations.
Product prices, descriptions, availability, and specifications may be changed at any time without prior notice.
We reserve the right to discontinue any product or limit the quantity of products that may be purchased by an individual customer, household, or order.
3. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your name, delivery address, phone number, email address, and payment information where required.
We reserve the right to accept or reject any order at our discretion.
An order may be cancelled if:
The product is unavailable or out of stock.
There is an error in the product description or pricing.
The information provided by the customer is incomplete or inaccurate.
We suspect fraudulent or unauthorized activity.
The order violates these Terms & Conditions.
If we cancel a paid order, any applicable refund will be processed through the original payment method, subject to the policies of the relevant payment provider.
4. Order Processing & Delivery
Orders are generally processed and dispatched within 24 hours on business days.
Orders placed on weekends, public holidays, or outside our regular business hours may be processed on the next business day.
Delivery times may vary depending on the customer's location, courier services, weather, public holidays, and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address.
Hydrogen is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete information provided by the customer.
Additional delivery charges may apply if an order needs to be resent due to an incorrect or incomplete address.
5. Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched or handed over to our delivery partner, cancellation may no longer be possible.
To request a cancellation, please contact Hydrogen as soon as possible after placing your order.
6. Returns, Exchanges & Refunds
All purchases are subject to our Return & Refund Policy.
Unless otherwise stated, products are non-refundable.
If a product is received faulty or damaged, customers must contact us within the period specified in our Return Policy and provide appropriate photographs or other evidence of the issue.
If the product is confirmed to be faulty or damaged, Hydrogen may provide a replacement in accordance with our Return Policy.
Returns or exchanges will not be accepted for reasons such as change of mind, incorrect product selection, or incorrect information provided by the customer, except where required by applicable law.
Please do not return any product without first contacting our customer support team and receiving instructions.
7. Warranty
Where a product is covered by a warranty, the warranty will apply according to the specific warranty terms provided with or stated for that product.
Warranty coverage may not apply to damage resulting from misuse, negligence, unauthorized modification, improper handling, normal wear and tear, accidents, or use contrary to the product instructions.
8. Accuracy of Information
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or current.
The website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery times.
Hydrogen reserves the right to correct such errors, update information, change prices, or cancel affected orders where necessary.
Historical information displayed on the website is provided for reference only and may not represent current information.
9. Website & Service Availability
We do not guarantee that our website or online services will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or discontinue any part of the website or our services without prior notice when necessary for maintenance, technical reasons, security, operational requirements, or other circumstances.
10. Intellectual Property
All content on the Hydrogen website, including but not limited to:
Brand names and logos
Product photographs
Graphics and designs
Text and written content
Product descriptions
Website layout
Videos and other media
is owned by or licensed to Hydrogen Labs Pvt. Ltd., unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission from Hydrogen Labs Pvt. Ltd.
11. Third-Party Services & Links
Our website may contain links to or integrate services provided by third parties, including payment providers, delivery partners, analytics providers, social media platforms, and other service providers.
Hydrogen does not control and is not responsible for the policies, availability, content, security, or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those providers.
12. Customer Reviews & Submissions
If you submit reviews, feedback, photographs, suggestions, comments, or other content to Hydrogen, you agree that the content must be truthful, lawful, and must not infringe the rights of any third party.
You must not submit content that is unlawful, abusive, threatening, defamatory, misleading, obscene, fraudulent, or contains malicious software.
Hydrogen reserves the right to remove or decline to publish any submission that violates these Terms & Conditions or applicable laws.
By voluntarily submitting content to us, you grant Hydrogen permission to use, reproduce, publish, or display that content for legitimate business, marketing, or promotional purposes, where permitted by applicable law.
13. Personal Information
Any personal information submitted through our website is handled in accordance with our Privacy Policy.
Customers are responsible for ensuring that the personal information provided during checkout or account registration is accurate and current.
14. Prohibited Uses
You may not use our website or services:
For any unlawful purpose.
To violate applicable laws or regulations.
To infringe our intellectual property rights or the rights of others.
To submit false or misleading information.
To distribute viruses, malware, or other harmful code.
To interfere with the operation or security of our website.
To collect or misuse another person's personal information.
To engage in fraudulent activities.
To copy, scrape, reproduce, or commercially exploit our website content without permission.
To impersonate another person or entity.
To resell or commercially distribute our products without authorization.
Hydrogen reserves the right to restrict or terminate access to the website where prohibited activity is identified.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Hydrogen Labs Pvt. Ltd. shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, service interruptions, inaccurate customer information, or third-party service failures.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to hold Hydrogen Labs Pvt. Ltd., its directors, employees, agents, suppliers, and service providers harmless from claims, losses, or expenses arising from your misuse of the website, violation of these Terms & Conditions, or violation of applicable laws or third-party rights.
17. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to remain in effect.
18. Termination
Hydrogen may suspend or terminate your access to our website or services if you violate these Terms & Conditions or engage in unlawful, fraudulent, abusive, or unauthorized activity.
Any obligations that arose before termination will continue to apply where required.
19. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the terms governing your use of our website and purchase of products from Hydrogen.
If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision in the future.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Nepal.
Any disputes arising from the use of this website or purchase of our products shall be subject to the applicable laws and jurisdiction of Nepal.
21. Changes to These Terms
Hydrogen Labs Pvt. Ltd. reserves the right to update, modify, or replace these Terms & Conditions at any time.
Any changes will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.
We encourage customers to review this page periodically for the latest version.
22. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or our policies, please contact Hydrogen Labs Pvt. Ltd. through the contact details provided on our website.
Hydrogen Labs Pvt. Ltd.
Registration Number: 388098-82-83
PAN: 623574175
Phone Number: 9747248676
Country: Nepal
